Suggestions and complaints

Complaints about public transport services

If you need to make a complaint about the service on a particular Příbram public transport route or about a driver’s behaviour, you can use the dedicated page set up for this purpose by ARRIVA STŘEDNÍ ČECHY s.r.o.: arriva-strednicechy.cz — complaints and feedback. Simply fill in the straightforward form and submit it; you will receive a reply by email. On the website, you will also find the ‘Lost and Found’ and ‘Enquiries and Feedback’ sections.

Complaints can also be sent by post to the following address: ARRIVA STŘEDNÍ ČECHY s.r.o., Pod Hájem 97, 267 01 Králův Dvůr.

You can also send a complaint to: Příbram Town Hall, Road Management Department, Tyršova 108, 261 01 Příbram I, or by email to: dagmar.betikova@pribram.eu.

Your complaint must include: the date and time of the incident, the bus route, the vehicle’s registration number (optional), the boarding stop and time, the alighting stop, a description of the incident, and the complainant’s first name, surname and address or email address for feedback. Complaints submitted in this way will be forwarded to ARRIVA STŘEDNÍ ČECHY s.r.o. for resolution.

Complaints regarding the operation of PID regional services

Any suggestions, comments or complaints regarding integrated transport can be submitted via the form on the PID website (pid.cz — suggestions and comments) or sent by email to ropid@ropid.cz.

Complaints regarding the operation of other regional services

Suggestions and complaints must always be addressed to the specific transport operator running the route.